Complaint Procedure

  1. Seafarers wishing to make a complaint against The Company or its employees should do so in the following form:
  1. a) In writing to the Director of the company, Cara Lees, as below:

Cara Lees Yacht Crew Limited

1 Abinger Gardens, Edinburgh EH12 6DE.

or b) by email at with a signed complaint. The Company requires an original signed document outlining the claim in order to process the claim.

  1. Correspondence will be acknowledged within 5 days of receipt by The Company who will advise action being taken and anticipated time to resolve the issue.
  1. By lodging a claim the claimant accepts The Company’s right to make known the details of the claim to any relevant person, union or organisation including those involved in the claim.
  1. Claims against The Company will be responded to within 14 days maximum.
  1. If you are still not satisfied you may contact the MCA directly at

Last Revision: February 2024.